Privacy Policy

RiccoTech Technologies (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use any of our platforms and services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Contact us through our website contact form
• Register for or use any RiccoTech platform (TCards, MazuuFaida, etc.)
• Subscribe to marketing communications
• Request a consultation or product demonstration

This may include your name, email address, phone number, company name, and the content of your messages.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information (type, operating system, settings)
• IP address and approximate geographic location
• Pages visited, time spent, and navigation paths
• Referring website or source

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Process and manage your use of our platforms
• Send transactional communications and service updates
• Send marketing communications where you have given consent
• Improve, personalise, and develop our products and services
• Comply with legal obligations and protect our legal rights
• Detect and prevent fraud, abuse, or security threats

3. Legal Basis for Processing (GDPR / Data Protection)

We process your personal data on the following legal grounds:

• Contract: Processing necessary to provide services you've requested
• Legitimate interests: Operating and improving our business, preventing fraud
• Consent: Marketing communications and optional data collection
• Legal obligation: Compliance with applicable laws and regulations

4. Information Sharing

We do not sell your personal data. We may share information with:

• Service providers: Third-party vendors who help us operate our platforms (hosting, email delivery, analytics) — bound by data processing agreements
• Business partners: Only with your explicit consent
• Legal authorities: When required by law, court order, or to protect against harm
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When data is no longer required, we securely delete or anonymise it.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• TLS/SSL encryption for all data in transit
• Encryption of sensitive data at rest
• Role-based access controls and authentication requirements
• Regular security assessments and vulnerability testing

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us at privacy@riccotech.tech.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse website traffic, and personalise content. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. International Transfers

RiccoTech Technologies operates globally, with operations in Tanzania and the United States. Your data may be transferred to and processed in countries where data protection laws may differ. Where we transfer data internationally, we implement appropriate safeguards in compliance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page with a revised “Last updated” date. For material changes, we will provide additional notice (email or prominent website notice) where required.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

• Email: privacy@riccotech.tech
• General: info@riccotech.tech
• Address: RiccoTech Technologies, Dar es Salaam, Tanzania