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Refund Policy

Last updated: March 25, 2026

RiccoTech Technologies (“we”, “our”, or “us”) provides software development, digital solutions, consulting services, and technology products for businesses and organisations. Due to the customised, project-based nature of our work, this Refund Policy explains how payments, cancellations, and refunds are handled across all engagements.

1. Project-Based Services

For custom software development, consulting, and other project-based engagements:

  • Payments are structured around agreed milestones or project phases
  • All payments for completed work are non-refundable
  • Once work has commenced on a milestone, the associated payment is considered final unless otherwise agreed in writing

Refunds may only be considered in the following circumstances:

  • Work has not yet begun on a specific phase or milestone
  • A payment was made in error or duplicated
  • RiccoTech is unable to deliver the agreed scope due to internal limitations

2. Deposits and Advance Payments

An initial deposit (typically 50% or an agreed percentage) is required before work begins. Deposits are non-refundable, as they cover:

  • Project planning and scoping
  • Resource allocation and team assignment
  • Initial development, design, or consultation activities

3. Subscription-Based Services

For any SaaS or subscription-based products offered by RiccoTech:

  • Payments are billed on a recurring basis (monthly or annually) as specified in the service agreement
  • Subscription payments are non-refundable once processed

Exceptions may be made in limited cases, including:

  • Duplicate or erroneous charges
  • Verified technical issues on our end that prevented access to the service

4. Change of Scope and Client Decisions

Refunds will not be issued for:

  • Change of mind after project commencement
  • Delays caused by the client (e.g. late feedback, missing assets, unavailability)
  • Requests to terminate a project after work has begun
  • Partial use of delivered services, platforms, or systems

5. Cancellation Policy

Clients may cancel services at any time by providing written notice. The following terms apply upon cancellation:

  • All work completed up to the cancellation date will be billed accordingly
  • Any outstanding invoices for completed work must be settled before project closure
  • No refunds will be issued for milestones or phases already completed

6. How to Request a Refund

All refund requests must be submitted in writing to support@riccotechglobal.com. Please include the following information:

  • Client name and/or company
  • Project or service description
  • Payment reference or invoice number
  • Detailed reason for the refund request

Refund requests are reviewed within 5–10 business days. You will receive a written response with the outcome of the review.

7. Dispute Resolution

In the event of a payment dispute, RiccoTech Technologies will work with the client in good faith to reach a fair and reasonable resolution. If a mutual agreement cannot be reached, disputes may be resolved in accordance with applicable laws and the terms of the governing contract.

8. Policy Updates

RiccoTech Technologies reserves the right to update this Refund Policy at any time. Changes will be reflected on this page with a revised “Last updated” date. Continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Refund Policy or need to discuss a specific payment matter, please contact:

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